Please read this page carefully. My goal is to provide you with the best animals and service possible. The terms below are designed to make the buying experience a positive one for both of us. Your complete satisfaction is my goal.

Buying from Island Arboreals:

I guarantee my animals to be honestly represented, healthy, and feeding aggressively for me on frozen-thawed rodents. Your satisfaction and a long-term relationship is my goal. All my Green Tree Python babies and yearlings come with pedigrees and data cards.

Reservations and Deposits

Deposits for specific babies will be accepted only after viable eggs hatch. I will announce that I am accepting deposits for specific clutches at the appropriate time on the Projects page. A non-refundable deposit of 10% of the estimated cost of any baby you wish to reserve will be required to make a reservation. Deposits are non-refundable unless I am unable to provide you with a healthy, feeding baby. Placement on a reservation list will be made in the order that I receive e-mail notification and payment from you. I will hold your place on the list while your payment is being processed. Customers who fail to send deposits within 10 days of notification will forfeit the reservation. Deposits may be paid via cash, check, money order, or through Paypal. I fully understand the anticipation and excitement about some of my pairs and bloodlines. Due to the very uncertain nature of high end chondro breeding, I can not accept advance payments for animals and projects that do not have viable eggs currently hatching.

Baby Selection

Customers will select their babies in turn, based on the order of the reservation list. Selections usually begin once the babies are established and ready to ship. Selections will be made using the high quality photos, and full size images of specific animals can be provided. Customers are always free to select babies in person, but must do so in the order of the reservation list. I will be happy to provide information and suggestions when customers are making choices. I want a baby to have at least 20 meals before I release it. Full payment is expected at shipping time unless other arrangements have been made, and customers should take advantage of the lengthy establishment period to get their funds in order.

Shipping and Delivery

I do ship anywhere in the US using Delta Dash. Delivery will be made to the nearest major airport that has a Delta Dash facility. Live arrival is guaranteed only if the weather is between 40-80 degrees. I will provide full details and carefully coordinate the shipment with you. Shipping always entails some degree of risk and places stress on the animals, and is not a procedure to be undertaken casually. Shipments are made based on the existing weather conditions in New York and at the destination. I reserve the right to postpone shipping until conditions are deemed safe. Heat packs are used when necessary.

Full payment is expected when your animal is ready. Please do not wait until I notify you about your baby being ready to get your payment together. Sometimes a delay in payment can result in cold weather setting in before your animal can be shipped. This will delay your animal arriving, and isn't fair to me.

Disclaimers

I can not make guarantees about factors that are beyond my control. These include the adult colors of any baby chondro, the sex of any unprobed animal, the breeding ability of any chondro, and future health issues beyond live and healthy arrival. See details about health claims below.

Customer Responsibilities

Please read the following section carefully, and feel free to ask me any questions you may have. I will gladly clarify any issue you may not understand. My primary goal is to provide you with a healthy animal and an easy, smooth transaction. My second goal is to have an easy, smooth transaction for me! Making a reservation or purchasing an animal from me represents that you have read this section and agree to the terms and stipulations. The terms below reflect my attempt to cover all the bases, and to have a written policy in place in the rare case of a dispute.

Payments

Payment plans are offered at my discretion to some customers. Contact me to work out the exact details, but in general I ask for the purchase to be paid for in Two months. Very expensive animals may qualify for extended terms. I understand that most of us (myself included) need to have time to pay for expensive items. I will work with you as best I can. Partial or full payments may be sent for babies that are being established following hatching. Full payment, including shipping charges, must be made prior to pickup or shipping. If you are paying using a personal check, the check must clear your bank before the animal will be released. Unless prior arrangements have been made, prompt payment is expected when you are notified that your animal is ready to ship. Please don't wait until shipping time arrives to begin figuring out where your payment will come from.

Customers who fail to respond within 10 days of shipping notification will forfeit their deposit, and the balance will be a credit towards an animal the following year. I will make three attempts via e-mail and phone to contact customers. It is your responsibility to notify me of any changes in your contact information. I do understand that life can sometimes throw us a curve ball, and circumstances may require someone to cancel a reservation. Please have the courtesy to notify me, rather than simply ignoring my attempts to contact you. Please understand that I cannot refund deposits or subsequent payments, I will apply your payments(minus deposit) to a future purchase. Such circumstances do not include simply changing your mind or running out of money.

Receiving Shipments

Live arrival is guaranteed via Delta Dash when the temperature is between 40F and 80F throughout the shipping route and the package is picked up within two hours of arrival at the airport. It is the customer's responsibility to open the package in the presence of a Delta Airlines employee and inspect its contents prior to signing off on the shipment. I pack shipments meticulously to prevent any loss or damage to the animals. Any claims arising due to delayed or mishandled packages should be filed directly with Delta Airlines.

Health Claims

The sale of all live animals is final. I guarantee live arrival, pending compliance with the terms of shipping detailed above. Any health issues must be made within 48 hours of shipment arrival. Although I cannot warranty any live animal beyond the 48 hour period, I will do my best to help you with any health or husbandry issues that may arise. You assume complete responsibility for the animal from the moment you open the shipping box and verify live and healthy arrival. Again, this is due to the fact that you are there and I am not, and I have no control over the care and handling of the animal once it leaves my possession.

Due to the fragile nature of chondros, especially babies, I cannot warranty any animal against heat stress, kinks, prolapse, respiratory infections, spinal trauma including "cigar back syndrome", sudden death, or any other health issues once you verify healthy delivery. Please keep in mind that when I send your animal, it will have been thriving under my care for at least three months and often longer. I send out perfect and healthy animals, based on every possible criteria. I am understandably hesitant to accept responsibility for claims of ill health beyond the 48 hour window. If you feel you have a legitimate claim for a pre-existing health condition, the first step is to take the animal to a qualified veterinarian. We both must agree on who is qualified and I may ask to speak with your vet over the phone. My vet, who is excellent and handles all my personal GTP health issues, will be available to consult or examine the animal, at your expense. If this option is used, I will rely heavily on her opinion.

I assume that anyone purchasing one of my animals is representing that they have the experience, skills, and expertise to receive, set up, feed, and maintain chondros in good health. While I guarantee that my animals are feeding easily for me at the time of sale, I can not guarantee that they will eat for you. There are multiple factors involved when chondros of any age go off feed, and it is up to the owner to accept responsibility for getting new animals established and feeding in their own facility. There is a knack to feeding even well-established chondros of any age, and many first time owners have some difficulty. I will give you all the help I can. Most established chondros will feed readily, but you must accept the challenge of the few that need extra work.

Thank you for taking the time to read this page. My goal is a pleasurable and smooth business experience for both of us. Please contact me with any questions you may have. I appreciate your business!